This product is not a toy and should not be used as such. It may present a choking hazard to small children if any beads become dislodged. This product is not suitable for children under the age of 12 years. Parents and guardians are strongly advised to exercise caution and ensure that this product is used by individuals who are of an appropriate age and maturity to handle it safely. Additionally, in the event that the product is dropped, the crystal and agate beads may break or shatter, posing a potential risk of injury. Please handle with care and be mindful of the fragility of the materials.

• Keep Out of Direct Sunlight:

  • Prolonged exposure to direct sunlight may cause fading or damage to the materials.
  • Store the product in a location away from direct sunlight to preserve its appearance and integrity.

• Avoid Extreme Temperatures:

  • Do not expose the product to extreme temperatures, as this may affect its structural integrity and appearance.
  • Display in a cool, dry place to maintain its quality.

• Clean with Caution:

  • When cleaning, use a soft, lint-free cloth to gently wipe the surface.
  • Avoid using harsh chemicals or abrasive materials that may scratch or damage the product.

• Keep Away from Small Children:

  • This product is not a toy and may pose a choking hazard if mishandled.
  • Keep out of reach of small children and ensure that it is used by individuals who understand and follow the handling instructions.

By following these care and handling instructions, you can help preserve the longevity and beauty of the product.

• All Sales Final:
  • Except for items damaged during delivery, all sales are considered final.
  • Returns for reasons other than delivery damage are not accepted.
• Strict Timeframe for Returns:
  • Customers are required to initiate the return process within 3 days after receiving the product.
  • Returns requested outside of this specified period may not be accepted.
• Returns Accepted under Limited Circumstances:
  • Returns will only be accepted under specific circumstances of receiving a delivery damagedproduct.
  • Customers must contact customer service at support@pineapplesprings.com within 3 days after receiving the item to initiate the delivery damage return process.
• Delivery Damaged Items:
  • If the product is received damaged or defective, customers must provide photographic evidence and contact customer service promptly.
  • A replacement or refund will be issued for verified cases of damage or defect.
• Refund Process:
  • Refunds will be issued using the original payment method once the returned item is received, inspected, and confirmed to meet the return criteria.
• Clear Communication:
  • Customers are encouraged to carefully review product details before making a purchase.
  • Any questions or concerns should be addressed with customer service before completing the purchase contact us at info@pineapplesprings.com..

This limited return and refund policy aims to provide customers with options in cases of damage or defect while ensuring that all sales are generally considered final. Customers are advised to thoroughly review the policy before making a purchase.

"We appreciate your interest in our handcrafted art pieces. Each item is meticulously created by skilled artisans, resulting in unique and individual pieces of art. Due to the inherent nature of handcrafting, these items may exhibit minor variations and differences, which contribute to their authenticity and charm.

To maintain the integrity of our art pieces and uphold the individuality of each creation, we regret to inform you that we do not accept returns based on minor variations or differences that are characteristic of handcrafted goods. We encourage you to carefully review the product descriptions and images provided before making a purchase, and to appreciate the distinctiveness of your chosen handcrafted art piece.

If you have any questions or concerns about a specific item, please feel free to contact us prior to making your purchase. We are here to provide any additional information you may need.

Thank you for your understanding and support of our commitment to delivering exceptional handcrafted art."

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