Our Mission
At Pineapple Springs, we are passionate about our craft and committed to providing our customers with the best possible experience. Our team is made up of skilled artisans who are dedicated to their craft and take pride in each and every piece they create. We believe that our customers deserve the best, which is why we use only the highest quality materials and take great care to ensure that each piece meets our strict quality standards.
Sales and Returns
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All Sales Final:
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Except for items damaged during delivery, all sales are considered final.
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Returns for reasons other than delivery damage are not accepted.
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Strict Timeframe for Returns:
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Customers are required to initiate the return process within 3 days after receiving the product.
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Returns requested outside of this specified period may not be accepted.
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Returns Accepted under Limited Circumstances:
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Returns will only be accepted under specific circumstances of receiving a delivery damagedproduct.
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Customers must contact customer service at support@pineapplesprings.com within 3 days after receiving the item to initiate the delivery damage return process.
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Delivery Damaged Items:
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If the product is received damaged or defective, customers must provide photographic evidence and contact customer service promptly.
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A replacement or refund will be issued for verified cases of damage or defect.
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Refund Process:
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Refunds will be issued using the original payment method once the returned item is received, inspected, and confirmed to meet the return criteria.
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Clear Communication:
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Customers are encouraged to carefully review product details before making a purchase.
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Any questions or concerns should be addressed with customer service before completing the purchase contact us at info@pineapplesprings.com
Contact Us
We are a small family owned and operated business that considers our customers first. If you have any questions or comments about our products or services, please don't hesitate to contact us. You can reach us by email, or through our website. We are always happy to hear from our customers and to help in any way we can. Please contact us at support@pineapplesprines.com.
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Privacy Policy
At Pineapple Springs, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and manage the personal information you provide to us, including but not limited to your name, IP address, and any other personally identifiable information (collectively referred to as "Personal Information").
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Information Collection: We collect Personal Information when voluntarily provided by you through our website, forms, or other communication channels. This may include your name, contact details, IP address, and any other information necessary for the purpose of providing our services.
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Use of Personal Information: We use your Personal Information for purposes including but not limited to communication, service provision, and improving user experience. Your IP address may be logged for system administration, security, and statistical purposes.
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Security: We employ industry-standard security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction.
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Third-Party Disclosure: We do not sell, trade, or otherwise transfer your Personal Information to third parties without your consent. Exceptions may apply as required by law or to protect our rights, property, or safety.
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Cookies: Our website may use cookies to enhance your user experience. You can adjust your browser settings to reject cookies, but this may impact the functionality of our site.
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Your Rights: You have the right to access, correct, or delete your Personal Information. Contact us at [insert contact details] for assistance.
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Updates to Privacy Policy: This Privacy Policy is subject to change. Check our website for the latest version.
By using our services, you consent to the terms of this Privacy Policy. For any questions or concerns regarding your privacy, please contact us at support@pineapplesprings.com.
Pineapple Springs